Eligibility

We stand behind the quality of 3DMockup and want you to be satisfied with your purchase. If you are not happy with your Pro plan, you may request a refund within 7 days of purchase.

To be eligible for a refund:

• The refund request must be made within 7 days of the original purchase date
• You must provide your order ID and the email associated with your 3DMockup account
• The purchase must have been made directly through our Pricing page

How to Request a Refund

Send an email to support@3dmockup.top with:

• Subject line: “Refund Request”
• Your order ID or transaction reference
• The email address used for your 3DMockup account
• A brief reason for the request (optional, helps us improve)

We will review your request within 3 business days and process approved refunds to the original payment method within 5-10 business days.

Non-Refundable Situations

The following situations are not eligible for refunds:

• Refund requests submitted more than 7 days after purchase
• Purchases made through unauthorized third-party resellers
• Accounts that have violated our Terms of Service
• Previously refunded purchases

Effect of Refund

Once a refund is processed:

• Your account will revert to the free tier
• Pro features will no longer be available
• Previously exported content remains yours and is unaffected

Contact

For refund inquiries, contact us at support@3dmockup.top.